Shipping policy

Shipping Policy

Processing Time
All orders are made to order. This means we do not hold inventory; your item is printed, embroidered, or crafted specifically for you.
Typical fulfillment time: 2 to 7 business days, depending on the product type and production partner (Printful, Printify, or other trusted fulfillment providers).

Orders with multiple items may ship separately if fulfilled by different partners or facilities.

Shipping Rates and Delivery Estimates
Shipping costs are calculated at checkout based on item weight, size, destination, and the fulfillment partner's current rates.
Estimated delivery after fulfillment:

  • Domestic (U.S.): 3 to 7 business days

  • Canada: 5 to 10 business days

  • International: 7 to 21 business days

Tracking information will be sent automatically once the order ships. Actual delivery times depend on local carriers and customs processes.

Fulfillment Partners
We work with several global print-on-demand suppliers, including Printful, Printify, and other vetted production partners.
Each partner is selected for quality, reliability, and regional coverage to reduce shipping times and carbon footprint.

You may receive items from different facilities, and that is normal. Every piece still passes through our quality control chain before it leaves the partner's warehouse.

Customs, Duties, and Taxes
International orders may incur customs fees, import duties, or taxes once the shipment reaches your country. These charges are the customer's responsibility.
We cannot mark items as gifts or declare reduced values for customs purposes.

Order Tracking
Once your order ships, you will receive a tracking link by email.
If your order shows "Delivered" but you have not received it, contact your local carrier first. Then, email us if it cannot be located.

Damaged, defective or missing items

If your order arrives damaged, defective, misprinted or different from what you ordered, contact theherongrpllc@gmail.com as soon as possible and within 30 calendar days of delivery. Include your order number, a description of the issue and clear photos. See our Return and refund policy for the claim process and available remedies. This reporting window does not limit rights required by law.

If your estimated delivery date has passed and your order has not arrived, contact us promptly with your order number so we can investigate. The delivered-item defect window does not apply to an item you have not received.